Hey there, and welcome to the Nova Vision After-Sales F-A-Q! We're excited to help you with any questions you may have. Let’s walk through the answers to the most common issues users face.

Here’s a quick overview of the most common questions we’ll be covering today: What to do if your glasses won’t power on?

Troubleshooting Bluetooth connection issues.

What to do if the display looks off or blurry? We’ll give you easy fixes for each of these.

First up, if your glasses won’t turn on, here’s what you can do:

Make sure they’re fully charged. Use the original charging cable for best results. Check if the LED indicator is lighting up — that’ll tell you if there’s power. Try holding the power button for about 5 seconds. If they’re still not powering up, no stress — just reach out to us for more help!

Next, why won't the bluetooth connect?

Make sure the glasses are in pairing mode, so they’re ready to connect. If that doesn’t work, forget the glasses on your phone’s Bluetooth list and try again. Toggle your phone’s Bluetooth off and back on, just to refresh things.

Lastly, what if the display looks off?

Start by gently cleaning the lenses with a microfiber cloth to get rid of any smudges. Avoid using wet wipes or harsh cleaners, as they could damage the lenses. Try restarting the device — a quick reset often fixes things. If the issue persists, feel free to get in touch with us for further assistance.

If you’re still having trouble or have more questions, don’t hesitate to contact us! You can reach out to us through email, visit our website or give us a call! We’re available Monday through Friday, from 9 A M to 6 PM PST.

Thanks for choosing Nova Vision! We hope this F-A-Q helped you get your Nova Vision back in action. Remember — Nova Vision is here to help you see the future, your way.

After-Sales FAQ